For support coordinators

One Provider for Exercise Physiology and Occupational Therapy

Exercare is a mobile allied health provider offering exercise physiology and occupational therapy to NDIS participants at home and in the community. For support coordinators and plan managers, that means one referral, one point of contact and coordinated goals and reports across both services.

  • No waitlist for occupational therapy: we book as soon as the referral and funding are confirmed
  • Mobile: we visit participants at home, school, work or in the community
  • Plan-managed and self-managed participants
  • Clear communication: with the participant's consent, we keep you updated from referral through to plan reassessment
  • Transparent costs: written estimates of hours for assessments and reports before we start
What we offer

Services You Can Refer For

Functional capacity assessmentsFor access requests, plan reassessments and change of circumstances Home and living assessmentsEvidence for SIL, ILO and SDA requests, quoted individually Assistive technologyAssessment, trial and prescription, including high-cost AT Home modificationsMinor and complex modification assessments and reports Adult and paediatric OTDaily living skills, routines, sensory and capacity building Exercise physiologyStrength, mobility, falls prevention and health, including hydrotherapy
How to refer

Making a Referral

  1. Send the referral: complete our NDIS intake form (select EP, OT or both), email admin@exercare.com.au or call 0413 827 232.
  2. We confirm: funding, goals, the purpose of any assessment and deadlines such as a plan reassessment date.
  3. Initial visit: OT has no waitlist; exercise physiology is booked as soon as availability allows in the participant's area.
  4. Updates and reports: we keep you informed and provide NDIS-ready reports ahead of reassessments.

Download our OT referral guide: our NDIS OT services with links, when to refer and FCA times and costs. Download PDF (1 page) →

A good referral includes the participant's contact details, NDIS number and plan dates, plan management type and plan manager details, the purpose and any deadline, available funding, existing reports and consent.

Typical FCA: 10 to 15 hoursAbout 5 hours of assessment over 2 to 3 home sessions, plus report writing (reports are usually 25 to 30 pages)
Report within 2 weeksUsually within 2 weeks of the final session and always within 6 weeks
About $1,940 to $2,910Billed hourly at the NDIS OT price limit, plus travel, with a written estimate first
Complex case?We check with you and send a revised quote before using any extra hours
Funding

Funding and Pricing

Exercise physiology and occupational therapy are usually funded from Capacity Building – Improved Daily Living Skills (Category 15). Exercise physiology can also be funded from Improved Health and Wellbeing (Category 12). Equipment and home modifications recommended by our OTs are funded from the Capital budget (Categories 05 and 06).

We charge within the NDIS Pricing Schedule 2026–27 and use the new therapy item codes, including separate codes for travel, reports and cancellations. NDIS therapy item code changes explained →

Service areas

Where We Visit

Occupational therapy across the north-east, east and inner suburbs, with FCAs and other assessments across wider Melbourne. Exercise physiology across south-east and eastern Melbourne.

Templestowe LowerTemplestoweDoncasterDoncaster EastBulleenDonvaleElthamLower PlentyWarrandyteNorth WarrandyteBox HillBalwyn NorthKewHeidelbergIvanhoeRosannaViewbankGreensboroughMontmorencyAll service areas
FAQ

Support Coordinator FAQs

How quickly can a participant be seen?
Occupational therapy has no waitlist, so we book as soon as the referral and funding are confirmed. For exercise physiology, we'll confirm availability in the participant's area when we receive the referral.
Do participants need a GP referral?
No. NDIS participants can be referred directly by a support coordinator, plan manager, family member or themselves.
Do you work with agency-managed participants?
We currently work with plan-managed and self-managed participants.
Can one referral cover both EP and OT?
Yes. Our NDIS intake form lets you select exercise physiology, occupational therapy or both and we coordinate goals and reports across services.
Will you keep me updated?
Yes, with the participant's consent. We confirm when a referral is received, update you after the initial assessment and provide reports ahead of plan reassessments.